Service Level Policy

Mednet System is committed to providing our clients with exceptional availability for our connected Electronic Medical Record system. We understand that you need to have your system available whenever and wherever you want or need to do business. And we know that meeting those needs is critical to our success as well.

Maintenance Periods
One significant benefit of using Mednet System EMR is the fact that you never have to pay for or install upgrades or other system improvements. To bring you these benefits, we usually schedule a weekly late-night two-hour maintenance period during which we perform minor system and/or application upgrades. This late-night maintenance usually occurs over the weekends. Several times a year, we release a major update in which we add significant new functionality to our service. These periodic major releases may take several hours to complete, and will typically occur on Friday or Saturday evenings. Scheduled maintenance generally occurs during the non-peak 10 p.m. to 7 a.m. (EST) hours to minimize the impact on your business. 

Uptime Objectives