Service Level Policy
Mednet System is committed to providing
our clients with exceptional availability for
our connected Electronic Medical Record system.
We understand that you need to have your system
available whenever and wherever you want or need
to do business. And we know that meeting those
needs is critical to our success as well.
Maintenance Periods
One significant benefit of using Mednet System
EMR is the fact that you never have to pay for
or install upgrades or other system
improvements. To bring you these benefits, we
usually schedule a weekly late-night two-hour
maintenance period during which we perform minor
system and/or application upgrades. This
late-night maintenance usually occurs over the
weekends. Several times a year, we release a
major update in which we add significant new
functionality to our service. These periodic
major releases may take several hours to
complete, and will typically occur on Friday or
Saturday evenings. Scheduled maintenance
generally occurs during the non-peak 10 p.m. to
7 a.m. (EST) hours to minimize the impact on
your business.
Uptime Objectives
Our current service level
objectives, measured monthly and
excluding scheduled maintenance,
are as follows (all times EST):
|
Period
|
Timeframe
|
Uptime %
Goal
|
|
Peak
|
Week Days (Mon-Fri,
7 a.m. to 10 p.m.)
|
99.5%
|
|
Peak
|
Weekend Days
(Sat/Sun, 10 a.m. to 7 p.m.)
|
99.0%
|
|
Non-Peak
|
Nights (Mon-Fri, 10
p.m. to 7 a.m.)
|
95.0%
|
These percentages indicate
our uptime objective. For
example, we aim to be down less
than 0.5% of the time (less than
5 minutes per day average)
during the 7 a.m. to 10 p.m.
Week Day time periods.
If you have any further
questions, please contact us at
1-877-MEDNET-4 (877-633-6984)
